These Terms & Conditions describe the customer responsibilities and service expectations for using AffiReach Xpress Couriers.
Accounts and shipping details
Customers must provide accurate names, contact information, package details, invoices, and delivery instructions. Use the AffiReach warehouse address and your assigned AXC customer code exactly as shown in the portal.
Air and sea freight
AffiReach offers air and sea freight from the U.S. to Jamaica. Air shipments are scheduled three times each week on Mondays, Wednesdays, and Fridays. Shipment dates and delivery estimates may change because of warehouse processing, carriers, customs, weather, public holidays, or other operating conditions.
Package processing and tracking
Packages delivered to the warehouse are processed in batches. Please allow at least 24 hours for a newly delivered package to appear in your account. Tracking events are operational updates and are not guaranteed delivery times.
Invoices, rates, and payments
Customers must provide store invoices when requested for customs clearance. Charges may be based on actual or volumetric weight, whichever is greater. Packages whose weight falls between listed rate categories are charged at the next listed weight. Customs, storage, delivery, special-handling, and third-party charges may apply.
Customs and restricted items
Packages valued above the applicable customs threshold may attract duties or taxes. Weapons, illegal substances, hazardous materials, and items restricted by Jamaican law must not be shipped without the required approval. Packages may be opened and inspected by carriers, warehouses, or the Jamaica Customs Agency.
Storage and uncollected packages
Packages are stored free for seven days after they are ready. A JMD 100 daily storage charge may apply afterward. Packages left uncollected for more than 30 days may be handled according to AffiReach's current uncollected-package policy and applicable law. Contact the team promptly if collection or delivery will be delayed.
Local delivery
Delivery is available across Kingston, St. Andrew, Portmore, and Spanish Town, with Knutsford Express service available islandwide. Customers must provide accurate delivery details, suitable identification when requested, and settle applicable charges.
Communication
Package, invoice, and delivery updates may be sent by email, portal notification, push notification, phone, or WhatsApp. Customers should keep their contact information current.
Contact
AffiReach Xpress Couriers
Phone and WhatsApp: +1-876-327-4781
Email: support@affireachxpress.com
Website: https://affireachxpress.com/